Responsibility and legal identity
Responsibility plan, real legal entity and location allocation, documented assumption of responsibility.
Roles and economic interests
Remuneration structures, intermediary relationships, bias and disclosure.
Information and communication
Understandable information on services, risks, costs and responsibilities.
Decision making process
Advice, questions, justified decisions not to treat and referral.
Handovers and documentation
Mandatory interfaces and completeness checks.
Aftercare and escalation
Availability, cover arrangements, escalation routes and responsibilities.
Qualification and competence management
Checking actual permissions and assigning tasks.
Data protection and confidentiality
Data flows, access controls and data minimisation.
Complaints and safety learning
Protected, traceable processing and documented improvement.
Internal verification
Effectiveness control, deviation management and implemented changes.
External partners and continuity
Limits of responsibility for platforms, partners and cross-border processes.
Transparent evaluation of results
Understandable definitions and open handling of uncertainty.
Purpose and scope
Assessment covers defined organisational areas and processes. The programme subject, eligible organisations, evidence methods, transitional rules, fees, validity period and monitoring are specified in the assessment agreement.
Decision rule
A positive decision requires compliance with all applicable mandatory requirements. Open material or critical deviations block a positive decision. No freely weighted point sum can compensate for a critical defect.
Versioning
Version 0.1. Changes to the program version are documented with scope, reason and transition rules.